We want you to be 100% satisfied with your order. If for some reason you need to send your order back, you may return it within 90 days for a full refund.
In order for thewideshoes.com to refund the full cost of a returned shoe without additional charges some basic requirement must be met:
Return your shoes in 2 easy steps!
After the shoes are inspected, you will receive a refund. For more information on refunds, see next question.
Attn: Returns Dept
2239 Tyler Ave.
S. El Monte, CA. 91733
If you are unable to view the return & exchange form, you may need to download the latest version of Adobe Reader. It's free, please download it from www.adobe.com.
Please review our Shoe Return Policy before sending back your shoes.
Refunds for returned shoes will be issued within one week of receipt of the shoes. We do not refund the shipping costs. Please note: After your credit is processed, it may take an additional week for the funds to show in your account. Most banks take approximately a week to transfer funds on a credit.
When you complete your order from our secured online store, you will receive an email confirmation providing you with an order number. Once your order is shipped from our warehouse, you will receive another email confirmation providing you with a UPS tracking number which you could copy it and go to the UPS website(www.ups.com) and paste it on the tracking section to find out estimate delivery date.
We are not responsible for the content or privacy practices on any non-Thewideshoes.com web site to which this Site links or that links to this Site.
INFORMATION COLLECTION AND USE
To help you buy products and provide customer service to you, we must provide your credit card number to financial-services corporations such as credit-card processors and issuers. When we submit your credit card number for authorization, we use state-of-the-art data encryption to protect your information.
We may be required to disclose such information in response to requests from law-enforcement officials conducting investigations; subpoenas; a court order.
This Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer (SSL) for all financial transactions through this Site. We use SSL encryption to protect your personal information online, and we also take several steps to protect your personal information in our facilities. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information. Finally, we rely on third-party service providers for the physical security of some of our computer hardware. We believe that their security procedures are adequate. For example, when you visit our Site, you access servers that are kept in a secure physical environment, behind a locked cage and an electronic firewall.
While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline.
Upon your request, we will
By telephoning, or emailing your request to TheWideShoes.com Customer Support department 1-888-937-2747 or 1-888-777-0448 or email firstname.lastname@example.org
Please do not email your credit-card number.